Ever wonder why people are always so frustrated when they call the Helpdesk? Even in an environment where the Helpdesk continually does everything absolutely right and the problem usually addressed immediately at the 1st level, tensions are typically still rather high on most calls. Even in such an ideal support environment, users still are hesitant to call the Helpdesk. When you ask why there is such hesitation to call, People have courteously created a number of excuses:
- "I didn't want to bother them with my small problem"
- "I didn't have time to work on it"
- "I am too busy"
